93okl Privacy Policy
Your privacy matters to us. This Policy explains exactly what personal data 93okl collects, why we collect it, how it is used, and what rights you have over your information.
1Introduction
93okl ("we", "us", or "our") is committed to protecting the privacy and personal data of all users who access or use the 93okl Platform at 93okl.bet (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, storage, processing, and disclosure of personal information in connection with your use of the Platform.
This Policy applies to all visitors, registered users, and anyone who otherwise interacts with 93okl through the Platform, including through deposit and withdrawal transactions, live chat support, and promotional activities. By using the Platform, you acknowledge that you have read and understood this Policy and consent to our data practices as described herein.
2Information We Collect
93okl collects personal data through several channels including account registration, financial transactions, Platform usage, and direct communications with our support team. The categories of personal data we collect include:
Full name, date of birth, nationality, gender, and copies of government-issued identity documents collected during account registration and KYC verification.
Mobile phone number (Bangladesh), email address, and any other contact information you voluntarily provide to 93okl during registration or support interactions.
Deposit and withdrawal transaction histories, bKash or Nagad account references (last digits only, never full credentials), transaction amounts in BDT, and payment method identifiers.
IP address, device type, operating system, browser type and version, screen resolution, session timestamps, and approximate geolocation data derived from your IP address.
Pages visited on the Platform, games played, bet amounts and outcomes, session durations, click patterns, promotional campaigns interacted with, and feature usage frequency.
3How We Use Your Information
93okl uses personal data only for legitimate, clearly defined purposes. We do not use your data for purposes beyond those stated below, and we do not engage in sale of personal data to third-party marketers under any circumstances.
- Account creation and management: to register your account, verify your identity, and maintain accurate records of your activity and balances on the Platform.
- Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved BDT payment channels, and to detect fraudulent or unauthorised transactions.
- Regulatory compliance: to fulfil anti-money laundering (AML) obligations, perform know-your-customer (KYC) checks, and respond to lawful requests from competent authorities.
- Responsible gaming: to monitor gameplay patterns for signs of problem gambling, apply deposit limits or self-exclusion arrangements where requested, and safeguard vulnerable players.
- Service improvement: to analyse Platform usage trends, diagnose technical faults, and develop new features or products that better serve Bangladesh players.
- Marketing communications: to send promotional offers, bonus notifications, and seasonal campaign messages — but only where you have provided explicit consent and subject to your right to opt out at any time.
4Legal Basis for Processing
93okl processes personal data on the following legal grounds, depending on the specific processing activity involved:
- Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you accepted when registering on the Platform, including account management and payment processing.
- Legal obligation: processing necessary to comply with applicable laws, including AML/KYC requirements and lawful disclosure obligations to regulatory authorities.
- Legitimate interests: processing for fraud prevention, network security, responsible gaming monitoring, and Platform analytics — where our interests are balanced against and do not override your fundamental rights.
- Consent: processing for optional marketing communications and non-essential cookies, where you have provided specific, informed, and freely given consent that you may withdraw at any time.
5Cookies and Tracking Technologies
93okl uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure experience. Cookies are small text files stored on your device by your browser when you visit the Platform.
- Essential cookies: required for core Platform functionality such as maintaining your login session, storing your shopping cart, and ensuring secure payment flows. These cookies cannot be disabled without breaking core features.
- Analytics cookies: collect aggregated, anonymised data on how users navigate the Platform, which pages are visited most, and where technical errors occur. This data helps 93okl improve the Platform experience.
- Functional cookies: remember your preferences such as language settings, display options, and bonus notification preferences to personalise your Platform experience across sessions.
- Marketing cookies: used only with your explicit consent to track interactions with promotional campaigns and tailor bonus offers to your activity history on the Platform.
6Sharing of Personal Data
93okl does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for each specific purpose:
- Payment service providers: bKash, Nagad, Rocket, Upay, and other approved BDT payment processors receive only the transaction data strictly necessary to process your deposit or withdrawal. No unnecessary personal data is transmitted.
- Identity verification providers: KYC and AML compliance partners who assist 93okl in verifying user identities and screening against sanctions lists. These partners are bound by strict data processing agreements.
- Technology and infrastructure partners: hosting providers, content delivery networks, and fraud-detection systems that process data on 93okl's behalf under contractual confidentiality obligations. These processors may operate servers outside Bangladesh.
- Law enforcement and regulatory authorities: where 93okl is legally compelled to disclose personal data in response to a court order, regulatory demand, or other lawful requirement. We will notify you of any such disclosure where legally permitted to do so.
7Data Retention
93okl retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. The specific retention periods we apply are as follows: active account data is retained for the duration of the account's existence plus a minimum of five years following account closure; financial transaction records are retained for a minimum of seven years in line with standard financial record-keeping obligations; KYC documentation is retained for the period mandated by applicable AML requirements, generally five to seven years from the date of collection.
When personal data is no longer required, 93okl securely deletes or anonymises it in accordance with our internal data destruction procedures. Anonymised, aggregated data that can no longer be attributed to any individual may be retained indefinitely for statistical and product improvement purposes.
8Data Security
93okl takes the security of your personal data seriously and implements industry-standard technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:
- SSL/TLS encryption for all data transmitted between your device and the 93okl Platform, ensuring that login credentials, payment data, and personal information cannot be intercepted in transit.
- Encrypted storage of sensitive data fields at rest, including password hashes, KYC document copies, and financial account references, using current encryption standards.
- Access controls restricting Platform systems and user data to authorised 93okl personnel only, with role-based permissions and audit logging of all administrative data access events.
- Regular security assessments, vulnerability scanning, and penetration testing of Platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
9Your Data Rights
As a user of the 93okl Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request:
Request a copy of all personal data 93okl holds about you.
Request correction of inaccurate or incomplete personal data held by 93okl.
Request deletion of your personal data where it is no longer needed, subject to legal retention obligations.
Receive a structured, machine-readable copy of data you provided to 93okl for transfer to another provider.
Object to processing based on legitimate interests, including direct marketing communications.
Request that 93okl limits how it processes your data while a dispute or correction request is being resolved.
10Third-Party Services and Links
The 93okl Platform integrates with third-party payment processors (bKash, Nagad, Rocket, Upay) and game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) to deliver the full range of Platform features. When you interact with these integrations, your data may be processed by those third parties under their own privacy policies.
93okl is not responsible for the privacy practices of third-party providers once data is transmitted to them in accordance with your transaction or gameplay request. We recommend reviewing the privacy policies of key payment partners and game providers before using their services through the Platform.
11Children's Privacy
The 93okl Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If 93okl discovers that personal data has been collected from an individual under 21, that data will be deleted immediately and the associated account closed without appeal.
12International Data Transfers
93okl primarily serves Bangladesh-based users and stores data on servers accessible from within the region. However, some of our technology and game content partners operate infrastructure in other countries. Where personal data is transferred outside Bangladesh, 93okl ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a level of data protection equivalent to the standards applied within Bangladesh. We do not transfer personal data to countries where adequate protections cannot be confirmed.
13Changes to This Privacy Policy
93okl may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, the Last Updated date at the top of this page will be revised accordingly. In some cases, 93okl may also notify registered users of significant changes via email or an in-platform notification.
Your continued use of the 93okl Platform following any update to this Policy constitutes acceptance of the revised Policy. If you do not accept the revised Privacy Policy, you must discontinue use of the Platform and may request account closure by contacting our support team.
14Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way 93okl handles your personal data, please contact our dedicated support team. All privacy-related enquiries are handled with strict confidentiality and responded to within 30 days.
Our Privacy Commitments
Every connection between your device and 93okl is protected by SSL/TLS encryption. Your login, payment, and personal data cannot be read in transit by any third party.
93okl does not sell, rent, or trade your personal data to advertisers or data brokers under any circumstances. Your data is used only to operate and improve the Platform.
We use only essential, analytics, functional, and opt-in marketing cookies. Non-essential cookies can be disabled via browser settings without affecting your core Platform access.
You can access, correct, delete, or export your data at any time by contacting 93okl support. Data rights requests are processed within 30 days of receipt.
Personal data is kept only as long as legally required or necessary for your account. Once the retention period expires, data is securely deleted or anonymised.
Our support team is available around the clock to handle privacy queries, data rights requests, and concerns about how your information is handled on 93okl.
Your Privacy Is Protected — Ready to Play?
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